Returns & Exchanges

At 3345 Record Store The Hague, we want you to be completely satisfied with your vinyl purchase. If your record is defective or not as described, you may return it within 14 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our support team via email or visit our The Hague storefront with your order number and a brief description of the issue.

2

Package Your Vinyl

Carefully place the record back in its original sleeve and use protective cardboard mailers to ensure the vinyl remains flat and protected during transit.

3

Ship or Drop Off

Send the package back to our store address using a tracked shipping service, or simply drop it off in person at our shop during regular business hours.

4

Inspection and Refund

Once our team inspects the item to verify its condition, we will process your refund to the original payment method or issue your exchange within 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing